Version Control Software (vcs) group
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Douglas A. Whitfield (musicman@nu.federati.net)'s status on Wednesday, 19-Jun-2019 14:55:06 UTC 
Douglas A. Whitfield
We are moving our #opensource stuff to GitHub. I get that GitHub is not a shining beacon of freedom, but it's better for getting contributions than our Helix Swarm instance, which is only tied to the proprietary p4d !VCS system. -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Monday, 06-May-2019 17:36:32 UTC
Douglas A. Whitfield
wtf is a "shiftjis"?
"P4Java can not reliably be used in Unicode contexts where files have been added to a Perforce server as "shiftjis"' !vcs -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Wednesday, 06-Mar-2019 20:25:07 UTC
Douglas A. Whitfield
I disagree. !Nagios could be a much larger company without Ethan. He's too conservative (in multiple senses of the word) and holds the company back.
The culture changed at !perforce when we changed CEOs. Now, could that just be due to the extreme growth (4x in 10 months under CEO)? Possibly.
Judy set the tone at Epic, and her disconnection with reality kept me from staying there.
blocSonic wouldn't exist without Mike and without his leadership to bring me, Chris, Shawn, and C-Doc on board, he'd never have been able to put out the type of internationally-recognized vinyl that we are putting out on Record Store Day.
Now, Wal-mart is much larger than any of those organizations, and none of them is retail, but I would say Microsoft was different under Gates, Ballmer, and post-Balmer. -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Monday, 04-Mar-2019 21:46:20 UTC
Douglas A. Whitfield
My understanding is we are getting close on this one, so if you are interested, let me know ASAP:
Position Title: Technical Support Engineer
Location: #Sydney, #Australia, #NSW
Reports to: Director of Support (aka my boss)
Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Required Education, Experience and Skills
2 or more years’ experience providing support directly to enterprise customers.
Technical or Bachelor’s Degree in IT, CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills.
Strong analytics and problem solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with !Perforce, #Git, or other version control software is desirable -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Wednesday, 27-Feb-2019 15:29:47 UTC
Douglas A. Whitfield
Anybody use p4vc (not to be confused with p4vs or p4v)? !perforce -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Tuesday, 26-Feb-2019 22:06:52 UTC
Douglas A. Whitfield
no word from the customer, but I think I just solved a case that has been open for a month and a half. holy shit it feels good to have that off my back.
We still desperately need another person though.
The below doesn't mention #jenkins, but would be super useful. Any sort of programming knowledge would be useful. git knowledge needed is limited (I pretty much knew git clone when I started and don't really know much more now), although if you are a git master, that would be exceedingly useful. The Australia team tends not to specialize as much as the North American team. If you know #Chinese or #Korean that would be super useful, but not required.
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a7883a9688e28b30168c3a7934265a1
Position Title: Technical Support Engineer
Location: #Sydney, #Australia, #NSW
Reports to: Director of Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Required Education, Experience and Skills
2 or more years’ experience providing support directly to enterprise customers.
Technical or Bachelor’s Degree in #IT, #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills.
Strong analytics and problem solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with !Perforce, #Git, or other version control software is desirable. -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Wednesday, 06-Feb-2019 21:23:28 UTC
Douglas A. Whitfield
#protip
If you want your files to show up in your !vcs tool, you need to submit them. -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Monday, 04-Feb-2019 20:03:22 UTC
Douglas A. Whitfield
If you're curious about the future of !perforce, check this out Feb 12: https://info.perforce.com/webinar-meet-brad-overview.html
Also, I could win $100 if I get the most people to show up, so let me know if you plan to attend. -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Thursday, 31-Jan-2019 19:31:27 UTC
Douglas A. Whitfield
We are hiring a #Drupal dev at !perforce
I can probably get you a salary range, if you desire.
It's not my team so I can't give you *all* the dirt, but I can give you a lot of dirt.
not that there's a lot of dirt...
It's more buttoned up here than some places, but jeans and a polo/button-up/sweater is fine. So of the younger crowd wears t-shirts. I think this may be a team-by-team thing. I was told "business casual" but that's definitely jeans here. It's incredibly rare to see someone in a tie. I think I saw some of the Sales people in ties because they had to go on-site to a bank once. I wear toe-shoes and people think it's weird because, well, statistically it's weird. It's not a dress code issue though.
It's not a technical office. It's HQ. The technical office is in California. We've got two (or four depending on how you count) support people, and some technical sales and marketing folks. The culture at !nagios was more for me, but the money here is better, and it's a fuck of a lot closer for me.
I'm not looking for any positions that aren't remote positions. I don't have as many vacation days as my wife. If I could solve that, I'd probably stay here a while. I doubt I'll be able to solve it though. Still, remote positions are very competitive, so I'll probably be here a while. -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Thursday, 13-Dec-2018 16:48:14 UTC
Douglas A. Whitfield
all this git discussion seems to be across different threads. ugh. Sending to !vcs -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Thursday, 13-Dec-2018 16:47:04 UTC
Douglas A. Whitfield
looks like this is a separate thread that needs to go to !vcs -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Thursday, 13-Dec-2018 16:46:05 UTC
Douglas A. Whitfield
just sending this thread to !vcs -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Wednesday, 12-Dec-2018 19:26:33 UTC
Douglas A. Whitfield
making progress. 5 errors to 1! !vcs -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Thursday, 08-Nov-2018 15:33:16 UTC
Douglas A. Whitfield
Thanks! We're hiring someone, so that will help. It will be half a year before they are useful though, unless we somehow hire someone with !Perforce experience. In either case, they aren't hired yet.
I've got one guy who is working on one of my cases, but he wants to have a resolution before he takes it. Sure, I'd have loved to have had a resolution before I took it too, lol. -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Tuesday, 16-Oct-2018 20:39:05 UTC
Douglas A. Whitfield
This is my team, but not my office.
Truncated due to char limit, so see http://bit.ly/2J4LgME for details
Perforce is seeking a Technical Support Engineer. Needs to be able to speak fluent #German.
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
2 or more years’ experience providing support directly to enterprise customers.
Technical or Bachelor’s Degree in #IT, #CS or similar.
#Linux experience
Basic #networking experience
Experience w/ #Perforce, #Git, or other !vcs is desirable. -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Friday, 05-Oct-2018 17:42:55 UTC
Douglas A. Whitfield
"When we do this, we hit the maxscanrows limit. The limit is currently 7 million."
interesting !vcs -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Wednesday, 19-Sep-2018 18:40:18 UTC
Douglas A. Whitfield
Like, how the fuck do you even edit files in #Eclipse. I've got it hooked up to !perforce. I can open a file and view the contents, but I can't actually type into it. wtf?? -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Tuesday, 18-Sep-2018 20:05:03 UTC
Douglas A. Whitfield
We're still looking for a Director of IT: https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a7885a964abde0d0164b8b513495722
Also, several other positions mostly in !Minnesota but also in #England #UK, #Alameda #California, and #Uppsala #Sverige
!perforce -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Monday, 17-Sep-2018 20:51:58 UTC
Douglas A. Whitfield
TIL: well, actually, it's an internal thing that wouldn't make any sense unless you used !perforce, but whatever, I learned something. -
Douglas A. Whitfield (musicman@nu.federati.net)'s status on Tuesday, 11-Sep-2018 18:00:45 UTC
Douglas A. Whitfield
TIL: "Do not run the Perforce Server on a Novell file system. The Perforce server creates database files with names that are not 8.3 compliant, and the Novell file system does not support such extended file names. As a result, for example, the files "db.rev," "db.revcx," and "db.review"; cannot be distinguished as different files, and are overwritten and corrupted." !vcs
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