no word from the customer, but I think I just solved a case that has been open for a month and a half. holy shit it feels good to have that off my back.

We still desperately need another person though.

The below doesn't mention #jenkins, but would be super useful. Any sort of programming knowledge would be useful. git knowledge needed is limited (I pretty much knew git clone when I started and don't really know much more now), although if you are a git master, that would be exceedingly useful. The Australia team tends not to specialize as much as the North American team. If you know #Chinese or #Korean that would be super useful, but not required.

https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a7883a9688e28b30168c3a7934265a1


Position Title: Technical Support Engineer
Location: #Sydney, #Australia, #NSW
Reports to: Director of Support


Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.

Required Education, Experience and Skills
2 or more years’ experience providing support directly to enterprise customers.
Technical or Bachelor’s Degree in #IT, #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills.
Strong analytics and problem solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with !Perforce, #Git, or other version control software is desirable.