My understanding is we are getting close on this one, so if you are interested, let me know ASAP:


Position Title: Technical Support Engineer
Location: #Sydney, #Australia, #NSW
Reports to: Director of Support (aka my boss)



Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.

Essential Functions

Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.

Required Education, Experience and Skills

2 or more years’ experience providing support directly to enterprise customers.
Technical or Bachelor’s Degree in IT, CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills.
Strong analytics and problem solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with !Perforce, #Git, or other version control software is desirable