Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
@kaniini twenty or twenty-five years ago, there was a proposal to add one digit to local phone numbers (xxxx-xxxx), that would have cut way down on the growth of area codes. The plan was soundly rejected by large telcos. (Note: almost 25% of the US population is in #California, so having more area codes is no surprise.)
@craigmaloney would you be interested in moving to #Cincinnati or #California? That's where Perforce has offices other than #TwinCities. I don't know if before when we spoke it was moving was a no-go, or just moving here. We also have offices abroad (UK, Finland, Australia), but I figure that's probably not happening.
That's about USD$18K, according to exchange rate sites. In #California, that is less than a full-time minimum wager makes. Possibly, the cost of living is low enough in #Ontario to make it worthwhile? Or are you going to commute from NE #Ohio? CC: @bobjonkman
@clacke #California offers vote-by-mail (postal "p-mail"). I think I've only voted one time in person since the middle of the #1990s. Every other election has involved a paper form and a postage stamp.
If I was the on Chinese Army's cracking team, I'd visit #California's #CalJobs site, click 'forgot login' and make up a SSN (or use some the 14 million they got from #OPM). Default "secret question" is last 4 of SSN, so very easy to get all sorts of personal info.
If I was the on Chinese Army's cracking team, I'd visit #California's #CalJobs site, click 'forgot login' and make up a SSN (or use some the 14 million they got from #OPM). Default "secret question" is last 4 of SSN, so very easy to get all sorts of personal info.