Former #Alameda CEO confirms they illegally borrowed billions from #FTX customer deposits without their permission.
Can we start to understand #Alameda and #FTX as finance-oriented scams and not just #cryptocurrency related businesses? Even regulated financial industries have this sort of behavior (I keep going back to Wells Fargo, but they aren't the only one).
#FTX former CEO #SBF says he did not intend to commit fraud.
> triking a contrite tone, former FTX CEO Sam Bankman-Fried said he “didn’t do a good job” at upholding his responsibilities to regulators, customers, and investors in a hotly anticipated conversation with CNBC’s Andrew Ross Sorkin at the Dealbook Summit.
> “I didn’t ever try to commit fraud on anyone,” Bankman-Fried said. “I saw it as a thriving business and I was shocked by what happened this month.”
> Sorkin asked Bankman-Fried why FTX and Bankman-Fried even had access to customer money.
> “I wasn’t running Alameda, I didn’t know exactly what was going on, I didn’t know the size of their position,” Bankman-Fried said. “A lot of these are things I’ve learned over the last month [in the days leading up to bankruptcy.
Now, what seemed to have sunk the platform was the revelation that his #Alameda fund was heavily into FTX's own #cryptocurrency #token ... and then later learning that customers' FTX account funds had been moved into Alameda. If he'd let customers' funds alone and not drained from the exchange to support the investment fund. ( https://nu.federati.net/url/288705 [www cnbc com] )
> The quant trading firm Sam Bankman-Fried founded was able to quietly use customer funds from his exchange FTX in a way that flew under the radar of investors, employees and auditors in the process, according to a source.
> The way they did it was by using billions from FTX users without their knowledge, says the source.
> Alameda Research, the fund started by Bankman-Fried, borrowed billions in customer funds from its founder’s exchange, FTX, according to a source familiar with company operations, who asked not to be named because the details were confidential.
If he'd not allowed the misuse of customer funds, even if Alameda collapsed, FTX probably would have continued with little disruption.
Position Summary: This senior leadership position will work closely with the VP of Support and Services, the GM of the OpenLogic business and with members from Sales, Sales Operations, Product Management and Professional Services to assist in resolving a wide variety of customer issues. In this critical role, you would be responsible for driving the success of our organization, enabling global processes and methodologies to maximize results, improve metrics and ensure customer satisfaction.
OpenLogic provides enterprise services for hundreds of open source projects, including OpenJDK, Kubernetes, CentOS, and MariaDB. With OpenLogic, teams boost efficiency and reduce risk.
Responsibilities: Lead a global, highly technical and distributed team of enterprise architects and support engineers responsible for providing world-class support and services to OpenLogic customers. Maintain an open and transparent culture and motivate the team to go above and beyond Work with Support leadership to enhance process and procedure changes to drive customer satisfaction and team performance. Direct, lead and coach direct reports on support and services delivery or GTM assistance. Drive onboarding of new technologies to support the GTM Act as a point for customer escalations as required, communicating the status and resolution plan, internally and externally. Communicate effectively across multiple organizations to ensure teams are completely aligned to the objectives. Act as a technical contact in business partner relationships. Lead customer and executive relationships, representing Perforce as appropriate at all times. Partner with GM, Product Management and other senior leadership across the business to create a support function that provides a competitive advantage. Build strong inter-personal relationships with peers and other key stakeholders to deliver a smooth execution of common goal and/or business deliverable. Recruit, select and train high-performance talent. Drive the success of Perforce’s Support offering(s), as well as future offerings that can be productized to drive a competitive advantage.
Requirements: Bachelor’s degree with 10+ years experience. 5+ years’ experience in a leadership position – leadership in Technical Support is a plus. Familiarity with deployment and use of Open Source Software in production environments. Understanding of the Open Source Software ecosystem. Understanding and evaluation of staff technical skills to design, architect and operate open source software Understanding of how to build, test, certify and distribute open source software. Outstanding customer service skills and the ability to decipher customer needs. Ability to interact and communicate effectively with all levels of the organization. Results-driven, ability to motivate and inspire all levels of staff. Focused on quality, delivering excellent services to customers and other stakeholders. Strong analytical and problem-solving skills as well as the ability to make thoughtful decisions in a complex environment. Capability to drive results through virtual and/or cross-functional teams. Customer focused with the ability to balance customer benefits and business goals effectively. Ability to steer a global team through change while promoting a high performing culture with a customer-first approach. Experience to work well under pressure, manage multiple projects and prioritize accordingly. Capability to gain cooperation while driving accountability. Excellent written and verbal communication skills. Organized and dedicated and strong attention to detail.
Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. Provide customer driven feedback to functional areas in order to influence process/product improvements. Author technical documents on common issues and solutions in order to build the knowledge base. Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable. Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers. Bachelor’s Degree in CS or similar. #Linux experience Basic networking experience Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Good attention to detail Experience with Perforce, #Git, or other version control software is desirable. Desire to experiment and explore while seeking solutions to complex problems Strong debugging skill
I can tell you a bit about the Minneapolis positions and the Sydney position. Otherwise, I’ll have to point you to our recruiter. Job descriptions at https://www.perforce.com/careers (or I can fetch them for you as you are interested)