Conversation

Notices

1. muesli (fribbledom@mastodon.social)'s status on Thursday, 31-Mar-2022 00:25:03 UTC muesli

   Open source "pro tip": stop asking questions like "any updates on this?!" in tickets. It's annoying, spammy, and sometimes even passive-aggressive.

   If there were updates, the system would have directly linked them to the ticket and you wouldn't have to ask.

   • nuclear music player (nuclear@mstdn.io)'s status on Thursday, 31-Mar-2022 00:25:02 UTC nuclear music player

     in reply to

     @fribbledom To the contrary, open source and free software maintainers need reminders and if there is no progress it costs nothing to say that there is none yet. We forget to close tickets all the time and appreciate when people care enough to follow up!

     Santa Claes 🇸🇪🇭🇰🎅 likes this.
   • Baloo Uriza (baloouriza@social.tulsa.ok.us)'s status on Thursday, 31-Mar-2022 00:25:43 UTC Baloo Uriza

     in reply to

     @fribbledom Related: Stop doing this to your IT department, too, especially if your ticket is not SLA bearing.

   • Santa Claes 🇸🇪🇭🇰🎅 (clacke@libranet.de)'s status on Thursday, 31-Mar-2022 00:25:43 UTC Santa Claes 🇸🇪🇭🇰🎅

     in reply to

     • Baloo Uriza
     @BalooUriza @fribbledom Our ticket system has a "chase" button so you don't even need to type.
   • jollyrogue@social.tulsa.ok.us's status on Thursday, 31-Mar-2022 00:26:06 UTC jollyrogue

     in reply to

     • Wolf480pl
     • Baloo Uriza

     @wolf480pl @BalooUriza @fribbledom So true. It’s an accurate way to gauge how invested a person is in getting a solution.

     If a person asks twice, it’s important, and we need to prioritize it.
     If a person asks once, it might be important, and we should triage it.
     If a person doesn’t ask, it’s probably not important, and we’ll ask about it when we get around to it. 😆

   • muesli (fribbledom@mastodon.social)'s status on Thursday, 31-Mar-2022 00:26:06 UTC muesli

     in reply to

     • jollyrogue
     • Wolf480pl
     • Baloo Uriza

     @jollyrogue @wolf480pl @BalooUriza

     Ah, yes, that's also how I pay my bills. If they really want the money, they'll ask again.

     Santa Claes 🇸🇪🇭🇰🎅 likes this.
   • Wolf480pl (wolf480pl@mstdn.io)'s status on Thursday, 31-Mar-2022 00:26:07 UTC Wolf480pl

     in reply to

     • Baloo Uriza

     @BalooUriza @fribbledom
     counterpoint: at $dayjob, we (SRE team) rely on people asking multiple times if they still care about something. If we end up not doing it immediately, and a few weeks pass since the initial request without anyone asking again, we will assume it's no longer needed.

   • Wolf480pl (wolf480pl@mstdn.io)'s status on Thursday, 31-Mar-2022 00:26:19 UTC Wolf480pl

     in reply to

     @fribbledom I think you overestimate how well organized a median FOSS project is.

     Santa Claes 🇸🇪🇭🇰🎅 likes this.
   • 6543 (6543@chaos.social)'s status on Thursday, 31-Mar-2022 00:46:39 UTC 6543

     in reply to

     • nuclear music player

     @nuclear @fribbledom

     I think it realy depends ...

     If its a feature request: vote with thumbup or yor money (bounty) if you realy need it ...

     For bugfixes you could gentle ask whats tje state ... in most cases devs just need more debug data (trace&logs& reproduce guides...)

     But the stupid "any update" is just anoying

     If it is a "I tested it with latest/test version and it still exist" it's a nice ping that already took some work from devs

     Santa Claes 🇸🇪🇭🇰🎅 likes this.
   • Daniel Gibson (doomed_daniel@mastodon.technology)'s status on Thursday, 31-Mar-2022 13:51:40 UTC Daniel Gibson

     in reply to

     • Matthias Schmidt

     @fribbledom @_xhr_
     Unfortunately there are projects that enforce this kind of behavior by automatically closing tickets with no activity after some time. I fucking hate it.

     Santa Claes 🇸🇪🇭🇰🎅 likes this.