To break the cycle of constantly replacing broken or out-of-date phones, we’re designing our phones (and their lifespans) to last as long as possible. That’s why, from the start, we’ve focused on making the Fairphone easy to repair – either by yourself or at a repair center. And one of the most important elements of repair is the availability of spare parts. A serious learning curve for selling spare parts Armed with good intentions and a touch of naiveté, we set about figuring out how to sell spare parts for the Fairphone 1 back in 2013. But we soon discovered that it wasn’t quite as simple as ordering a few extra components or even just a matter of good forecasting. In fact, we realized that what we were trying to do was considered pretty radical by others in the electronics sector. So to achieve our ambitions, it was up to us to start from square one and cobble together a brand new spare parts supply chain. As a first step, we had to consider three very important questions: - How
Wolfgang Romey
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