@volpeon First, chat might be more fun, a place to socialize while providing support, but when those efforts don't get immortalized in issues and forums, it can often lead to burnout and like here frustration down the line.
Second, discord is a private company with no regard for long-term public access to information. If your project needs a place to chat, it's best to be mindful of the trade-offs being made in order to Grow the Discord (tm)