Conversation

We're hiring on my team again!

https://nu.federati.net/url/249865

Responsibilities:
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues.
Recreate customer environments to reproduce issues and experiment with possible solutions.

Requirements:
Bachelor’s Degree in Computer Science or similar or relevant work experience
2 or more years’ experience providing technical support directly to enterprise customers
Knowledge of C/C++ and #Java and experience with #PHP/MySQL
Knowledge of Unix & #Linux
Basic networking experience
Experience with Perforce, #Git, or other version control software is desirable
Experience in customer support or customer-facing role
Strong analytics and problem-solving skills
Strong debugging skills
Ability to work in a team environment and contribute ideas and improvements
Able to work well under pressure and prioritize accordingly

Public

Notices

Feeds