Stephen Michael KellatOkay, when am I cleaning my desk out at work? I talked down a probie Thursday who was getting way too depressed and she agreed to cut the overtime back to zero for a while. The callers have been starting off with outright intimidation tactics thinking that will get them immediate results with us. I’m not even in Compliance and I’m starting to drag enforcement tools out to use that I no longer need additional approval to initiate so as to handle this crap.
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