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I was working in #NJ in 2007. There was a guy that would call my work cell around 21:45 most nights because he was having trouble getting onto the organization's VPN. I'd walk him through the process night after night. One night, I was on the phone with #sonTwo when this employee called.
I came to work the next morning and told my boss that I was not happy about the situation. He went to the guy's boss and said something to the effect that any call to IT staff after hours would require that department to pay our overtime and the guy's boss would have to approve it.
Sure enough, the guy called again that night. I asked him for the OT approval code that his boss had to have given him. He never called again.