After this year's tax season, you may prefer death
https://www.sfchronicle.com/business/networth/article/After-this-year-s-tax-season-you-may-prefer-13546225.php
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Whining from the pessimists!
Yes, our level of service on the lines is currently 6 in 10 calls being answered by a human at last check. That may fall further when the next hourly ticker update comes up. We won't give up even if we get down to only 1 in 10 calls getting routed to a human!