Notices tagged with git
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Douglas A. Whitfield (musicman)'s status on Tuesday, 05-May-2020 16:54:31 UTC 
Douglas A. Whitfield
I don't know the details. They haven't made a formal announcement that the hiring freeze is over, but this one from our Alameda office just showed up as a new opening (this one can also be worked from our Minneapolis office)
Responsibilities:
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues.
Recreate customer environments to reproduce issues and experiment with possible solutions.
Requirements:
Bachelor’s Degree in Computer Science or similar or relevant work experience
2 or more years’ experience providing technical support to enterprise customers
Knowledge of C/C++ and Java and experience with #PHP / #MySQL
Knowledge of Unix & #Linux
Basic networking experience
Experience with Perforce, #Git, or other version control software is desirable
Strong analytics and problem-solving skills
Strong debugging skills
Ability to work in a team environment and contribute ideas and improvements
Able to work well under pressure and prioritize accordingly -
Nobody [LinuxWalt (@lnxw48a1)] (lnxw48a1)'s status on Thursday, 26-Mar-2020 18:52:43 UTC ![Nobody [LinuxWalt (@lnxw48a1)]](https://chirp.cooleysekula.net/avatar/4152-48-20190707060419.png)
Nobody [LinuxWalt (@lnxw48a1)]
@musicman Yes, I think #git is overly complicated for most projects' needs, but it has mindshare, so people often demand it when another VCS would be more appropriate. It'd be great if transitioning from one to another was a well-understood problem, but it isn't.
Is that #Emacs that is trying to move from #svn to git with #ESR's help and having a difficult time of it? -
Douglas A. Whitfield (musicman)'s status on Saturday, 04-Jan-2020 21:08:53 UTC
Douglas A. Whitfield
My team (current, not the one I am moving to) is looking for someone in #Sydney, #Australia. Location is non-negotiable.
Requirements:
Bachelor’s Degree in Computer Science or similar or relevant work experience
2 or more years’ experience providing technical support directly to enterprise customers
Knowledge of C/C++ and #Java and experience with #PHP/MySQL
Knowledge of #Unix & #Linux
Basic networking experience
Experience with Perforce, #Git, or other version control software is desirable
Experience in customer support or customer-facing role
Strong analytics and problem-solving skills
Strong debugging skills
Ability to work in a team environment and contribute ideas and improvements
Able to work well under pressure and prioritize accordingly
Responsibilities:
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues.
Recreate customer environments to reproduce issues and experiment with possible solutions.
Please pass this along to anyone you think might be interested! -
Douglas A. Whitfield (musicman)'s status on Monday, 16-Dec-2019 20:37:34 UTC
Douglas A. Whitfield
My team (current, not the one I am moving to) is looking for someone in #Sydney, #Australia. Location is non-negotiable.
Requirements:
Bachelor’s Degree in Computer Science or similar or relevant work experience
2 or more years’ experience providing technical support directly to enterprise customers
Knowledge of C/C++ and #Java and experience with #PHP/MySQL
Knowledge of #Unix & #Linux
Basic networking experience
Experience with Perforce, #Git, or other version control software is desirable
Experience in customer support or customer-facing role
Strong analytics and problem-solving skills
Strong debugging skills
Ability to work in a team environment and contribute ideas and improvements
Able to work well under pressure and prioritize accordingly
Responsibilities:
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues.
Recreate customer environments to reproduce issues and experiment with possible solutions.
Please pass this along to anyone you think might be interested! -
Nobody [LinuxWalt (@lnxw48a1)] (lnxw48a1)'s status on Monday, 16-Dec-2019 14:22:21 UTC
Nobody [LinuxWalt (@lnxw48a1)]
@moonman My feelings exactly. I didn't have anything original there ( #Github ) in the first place, but I had patches for others' projects. I removed everything several years ago. Yes, a couple of potential employers have passed on hiring me because my GH account was empty. I just (A) don't want to support centralized facilities like GH or SourceForge any more, when you can host your own #git / #hg / #darcs / fossil; and (B) as my role at work has changed more toward user support, I'm not creating or using such patches any more, so if someone found and started using them, they'd be potentially doing it wrong / importing security holes.
( For a while, I had my own #Fossil repo with some original stuff, but thanks to hosting changes are $EMPLOYER work scheduling / hotel Internet, that's all gone, too. ) -
Douglas A. Whitfield (musicman)'s status on Monday, 28-Oct-2019 20:11:27 UTC
Douglas A. Whitfield
We're hiring on my team again!
Nice-to-haves*:
Knowledge of C/C++ and #Java and experience with #PHP/MySQL
Knowledge of Unix & #Linux
Basic networking experience
Experience with Perforce, #Git, or other version control software is desirable
Bachelor’s Degree in Computer Science or similar or relevant work experience
2 or more years’ experience providing technical support directly to enterprise customers
* These are listed as requirements on the site, but they make zero since to me. There is literally no one on the Minneapolis team that knows C/C++. We do have a C/C++ API, so yes, it would be good if you knew that, but most people use our derived APIs (Perl, Python, .NET, Ruby, PHP, and maybe that is it). Java, like C, is a native API.
Also, we do support Windows and Mac, so unclear why knowledge of that is not listed.
Experience in customer support or customer-facing role
Strong analytics and problem-solving skills
Strong debugging skills
Ability to work in a team environment and contribute ideas and improvements
Able to work well under pressure and prioritize accordingly
Responsibilities:
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues.
Recreate customer environments to reproduce issues and experiment with possible solutions. -
Douglas A. Whitfield (musicman)'s status on Wednesday, 16-Oct-2019 15:25:09 UTC
Douglas A. Whitfield
We're hiring on my team again!
https://nu.federati.net/url/249865
Responsibilities:
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues.
Recreate customer environments to reproduce issues and experiment with possible solutions.
Requirements:
Bachelor’s Degree in Computer Science or similar or relevant work experience
2 or more years’ experience providing technical support directly to enterprise customers
Knowledge of C/C++ and #Java and experience with #PHP/MySQL
Knowledge of Unix & #Linux
Basic networking experience
Experience with Perforce, #Git, or other version control software is desirable
Experience in customer support or customer-facing role
Strong analytics and problem-solving skills
Strong debugging skills
Ability to work in a team environment and contribute ideas and improvements
Able to work well under pressure and prioritize accordingly -
Douglas A. Whitfield (musicman)'s status on Friday, 13-Sep-2019 13:15:35 UTC
Douglas A. Whitfield
daily train for at least two days in a row, lol
This is open either in #Minneapolis #Minnesota on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d -
Douglas A. Whitfield (musicman)'s status on Thursday, 12-Sep-2019 19:25:56 UTC
Douglas A. Whitfield
definitely looking like a weekly post rather than daily at this point:
This is open either in #Minneapolis #Minnesota on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d -
Douglas A. Whitfield (musicman)'s status on Thursday, 05-Sep-2019 15:27:35 UTC
Douglas A. Whitfield
getting back on the daily post train
This is open either in #Minneapolis #Minnesota on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d -
Douglas A. Whitfield (musicman)'s status on Wednesday, 04-Sep-2019 15:15:12 UTC
Douglas A. Whitfield
The dailyish share...I say that, but it's been a week...
This is open either in #Minneapolis #Minnesota on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d -
Douglas A. Whitfield (musicman)'s status on Wednesday, 28-Aug-2019 13:23:37 UTC
Douglas A. Whitfield
The dailyish share
This is open either in #Minneapolis #Minnesota on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d -
Douglas A. Whitfield (musicman)'s status on Monday, 26-Aug-2019 14:02:07 UTC
Douglas A. Whitfield
The daily post:
This is open either in #Minneapolis !Minnesota on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d -
Douglas A. Whitfield (musicman)'s status on Thursday, 22-Aug-2019 17:46:23 UTC
Douglas A. Whitfield
@kai ^ is the posting, but really all you need is some support experience and Linux. If you know what version control is, that's going to be enough for the #git component is...which is not to say should you get an interview you shouldn't study up on git and know some of the terms like "rebase".
If you sent a resume, I didn't get it. You can try doug@blocsonic.com if for some reason it's not getting to my Perforce account. -
Douglas A. Whitfield (musicman)'s status on Thursday, 22-Aug-2019 17:26:18 UTC
Douglas A. Whitfield
This is open either here on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d -
Stefano Zacchiroli (zacchiro)'s status on Thursday, 20-Jun-2019 10:15:34 UTC 
Stefano Zacchiroli
Dear #lazyweb, what's the largest #cgit instance you know, in terms of hosted #git repositories?
The standing champion is http://git.savannah.gnu.org/cgit/ , but I'm confident there are larger instances out there…
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Douglas A. Whitfield (musicman)'s status on Tuesday, 14-May-2019 14:58:44 UTC
Douglas A. Whitfield
Had thought we were getting close on this, but seems not as close as I had thought:
Position Title: Technical Support Engineer #Linux #git
Location: Minneapolis, MN
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with #Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill -
Douglas A. Whitfield (musicman)'s status on Friday, 12-Apr-2019 14:28:36 UTC
Douglas A. Whitfield
Sounds like an offer could go out as early as next week, so get stuff in ASAP if interested.
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Thursday, 11-Apr-2019 21:15:49 UTC
Douglas A. Whitfield
We are already doing in-person interviews, so if you're interested, get your application in ASAP.
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Wednesday, 10-Apr-2019 17:00:16 UTC
Douglas A. Whitfield
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306
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